The all-in-one product adoption platform for SaaS.
Product tours, in-app surveys, NPS, feature requests, live chat and product analytics in one SDK. Set it up with one line, or let your AI assistant do it.
- One line to connect
- Built-in analytics
- Works with your AI assistant
- Priced by monthly active users
Every tool connects through one line of code and shares one record per user.
Drag to explore the modules
Tours · Show every new user how to get their first win.
- Pop-ups that point at your buttons
- Checklists
- Test two versions
- Voice narration
- Pick elements with Chrome
Shared by every module: Brand kit · Visual editor · Segments · Test two versions · Roles and activity history
Sound familiar?
Four user onboarding and retention problems small SaaS teams face
JustOneCX puts the fix for each one inside your app, in one place, instead of in four separate tools.
“People sign up, then disappear.”
Show them what to do first, then ask what got in their way.
Tours + Surveys
“Nobody notices what we ship.”
Tell users about it inside your app, and keep a What's new page.
Announcements + What's new
“We're guessing what to build next.”
Let users suggest and vote on ideas, and tell them when you ship one.
Feature requests
“Support questions pile up.”
Answer inside your app, and give users help questions they can read without waiting.
Chat + Help center
What your users will see
Product tours, in-app surveys, feature request boards and live chat
Six tools that run inside your app and look like part of your product. Pick one to see it on a sample app.
Product tours and user onboarding
Step-by-step pop-ups that show new users how to use a feature. Pick who sees them, and see which steps people finish.
What your team does
- Click the buttons you want to point at, write a line for each step
- Choose who sees it: new users, one plan, one company
- See how many people finish each step
Or ask your AI assistant
“Make a welcome tour for new users that ends on the New report button.”
In-app announcements
Tell users about a new feature right inside your app. Schedule it, limit how often it shows, and show it only to the people it matters to.
What your team does
- Pick a banner, pop-up or slide-in and write the message
- Schedule it and cap how often one person sees it
- See who saw it and who clicked
Or ask your AI assistant
“Announce the feature in my last pull request to users on the Growth plan.”
In-app surveys and NPS
Ask one or two questions right after someone does something: how easy was it, how likely are they to recommend you. Results update live.
What your team does
- Pick NPS, CSAT, CES or your own questions
- Show it after an action, like the third export
- Read scores and answers as they arrive
Or ask your AI assistant
“Ask for an NPS score after someone exports their third report.”
Feature request board, roadmap and changelog
Users suggest and vote on ideas. You show what you're building and what you shipped, on your own site, a subdomain or a hosted page.
What your team does
- Users post ideas, vote and comment
- Move ideas to Planned, In progress, Shipped
- Voters get an email when their idea ships
Or ask your AI assistant
“Merge the duplicate dark mode ideas and mark it Shipped.”
Live chat and help center
Talk to users inside your app. Your team sees what the user did before writing, and an AI assistant drafts replies from your help articles.
What your team does
- Answer from one shared inbox with your team
- Route chats with rules and saved replies
- Let AI draft answers from your help articles
Or ask your AI assistant
“Show me the chats waiting longest and draft a reply to each.”
Product analytics
See which steps people finish, where they drop off, and who comes back, across tours, announcements, surveys and chat.
What your team does
- Pick the steps of a funnel, like sign up to first report
- See activation, feature use and NPS in one place
- Spot rage clicks and errors
Or ask your AI assistant
“Which onboarding step do most new users quit on this month?”
Built for AI assistants
Ask your AI assistant. It sets up and runs JustOneCX for you.
Connect the AI coding tool you already use. Say what you want in plain words: it adds JustOneCX to your app, builds tours, announcements and surveys, answers chats and reads your numbers. You review and press publish.
- Claude Code
- Codex
- Cursor
- Gemini CLI
- Lovable
- any tool that supports MCP
Add JustOneCX to this app, then make a welcome tour for new users and ask for an NPS score after their third export.
- Added the snippet to src/main.tsx and identified the signed-in user
- Checked the Event log: your first visit arrived
- Drafted the tour “Welcome to Reports”, 4 steps on your real buttons
- Drafted an NPS survey that shows after the third export
- Preview link ready. Nothing is live until you publish.
Things you can hand over
- Setup“Install JustOneCX and identify the signed-in user.”
- Tours“Write a tour for the new Reports page from our code.”
- Announcements“Announce what shipped in this pull request.”
- Surveys“Ask for a CSAT score after someone finishes onboarding.”
- Roadmap“Merge duplicate ideas and mark Dark mode as shipped.”
- Chat“Reply to the chat that has waited longest.”
- Analytics“Build a funnel from sign up to first export.”
- Fix it“Why doesn't my announcement show on the pricing page?”
Drafts first
Everything it builds stays a draft until a person publishes it.
Your rules
It can never do more than your own role, and an owner can switch it off.
Asks before it acts
Replies to customers, emails to voters and live settings need a clear yes.
On the record
Every change shows in your audit log as made by the AI assistant.
Set it up
Set up product tours, surveys and chat in three steps
Pick the way that suits you. They all end in the same place.
- Step 1
Paste one line into your site
Copy your snippet from Developers in the dashboard and paste it where your site loads. Works on any site or web app.
- Step 2
Build in the visual editor
Make a tour, an announcement, a survey or a feature board by clicking, with a live preview.
- Step 3
Publish
Choose who sees it and when, then switch it on. Switch it off just as fast.
Analytics
Product analytics with one record per user
Every tool writes to the same user record, so funnels, NPS, feature use and chat all line up. A preview of the Insights dashboard, with sample data: click through the tabs.
Overview · Acme Analytics
Active users
0
+12.4%
Activation rate
0%
+6 pts
NPS
0
+5
DAU / MAU
0%
+2 pts
Chat first response
0m 00s
−40s
Tour completion
0%
+9 pts
Daily active users · with module launches
hover the chartNPS breakdown
- Promoters 58%
- Passives 32%
- Detractors 10%
Cross-module funnel
- Eventssigned_up4,820
- ToursOnboarding tour completed70% of prev3,374
- AnnouncementsExports announcement viewed73% of prev2,463
- Eventsreport_exported75% of prev1,846
- SurveysNPS answered (9-10)58% of prev1,071
Top signals this week
- Users who finish the onboarding tour activate 2.1× more often.
- “Export” is the top chat topic this week (38 conversations).
- Detractors cluster on the Starter plan, 3 of 5 mention exports.
Weekly cohort retention
| Cohort | Users | W0 | W1 | W2 | W3 | W4 | W5 |
|---|---|---|---|---|---|---|---|
| Aug 4 | 612 | 100% | 71% | 62% | 57% | 54% | 52% |
| Aug 11 | 648 | 100% | 74% | 65% | 60% | 57% | |
| Aug 18 | 701 | 100% | 76% | 68% | 63% | ||
| Aug 25 | 689 | 100% | 79% | 71% | |||
| Sep 1 | 734 | 100% | 82% | ||||
| Sep 8 | 770 | 100% |
Your support team sees the whole story
When someone writes to support, your team already sees which tours they finished, which announcements they saw and what they did in your product.
Sam Lee
Acme Inc · Growth plan
- Completed “Set up your first report”Tour · 2 days ago
- Viewed “Scheduled exports are here”Announcement · Yesterday
- report_exportedEvent · Yesterday
- Dismissed “Invite your team”Tour · 5 hours ago
- export_failedEvent · 2 minutes ago
Compare
JustOneCX vs Pendo, Gainsight PX, Userpilot, Appcues and Intercom
Scroll to run the scan: which tools each product includes, and where pricing is public. Sources are listed under the table.
| Capability | JustOneCX | Pendo−0 | Gainsight PX−0 | Userpilot−0 | Appcues−0 | Intercom−0 |
|---|---|---|---|---|---|---|
| Tours | Included | Included | Included | Included | Included | Partial, paid add-on, or via integration |
| Announcements | Included | Included | Included | Included | Included | Included |
| Surveys | Included | Included | Included | Included | Not offered | Not offered |
| Feature requests | Included | Not offered | Included | Not offered | Not offered | Not offered |
| Chat | Included | Not offered | Not offered | Not offered | Not offered | Included |
| Analytics | Included | Included | Included | Included | Partial, paid add-on, or via integration | Partial, paid add-on, or via integration |
| Self-serve public pricing | Included | Not offered | Not offered | Included | Included | Included |
| Starting price | From $199/mo | Quote only | Quote only | From $299/mo | From ~$249/mo | $29+/seat/mo |
| Score | 0/7 | 0/7 | 0/7 | 0/7 | 0/7 | 0/7 |
Score: 1 per included capability, 0.5 for ◐ (partial, paid add-on, or via an integration). Based on vendor pricing pages and third-party pricing trackers, September 2026. Competitor pricing changes often.
Pricing
Pay for one tool. Keep the difference.
Every dollar you stop paying five tools stays in your business. Slide to your monthly active users and watch it pile up.
- Five separate tools
- $2,750/mo
- JustOneCX Growth
- $599/mo
Kept in your business, year one
$0
$2,151 every month · 78% less than five tools
Your savings, month by month
Illustrative estimates, not quotes: typical costs of separate onboarding, chat, survey, feedback, and analytics tools at this MAU, compared with the JustOneCX plan that fits it.
Every plan includes every feature. You only pay for monthly active users.
- Product tours
- Announcements
- In-app surveys & NPS
- Feature requests, roadmap & changelog
- Live chat & help center
- Product analytics
- A/B tests
- Custom roles & audit log
- Custom domains
Starter
$199/mo
2,000 MAU included
Keeps ~$926/mo in your pocket vs. five separate tools (est.)
Get startedGrowth
$599/mo
10,000 MAU included
Keeps ~$2,151/mo in your pocket vs. five separate tools (est.)
Get startedScale
$1,999/mo
50,000 MAU included
Keeps ~$4,701/mo in your pocket vs. five separate tools (est.)
Get startedEnterprise
Contact us
Unlimited MAU
FAQ
Questions about JustOneCX
What is JustOneCX?
JustOneCX is one SDK for SaaS teams that adds product tours, announcements, in-app surveys (NPS, CSAT, CES), a feature request board with a public roadmap and changelog, live chat with a help center, and product analytics to a web app. Every tool shares one record per user.
What is a product adoption platform?
A product adoption platform helps people start using a SaaS product and keep using it. It shows product tours and announcements inside the app, asks for feedback with in-app surveys and NPS, collects feature requests, and measures what users do with product analytics. JustOneCX adds live chat, so all of these share one record per user.
How much does JustOneCX cost?
Plans are priced by monthly active users, and every plan has every feature: Starter is $199/month for up to 2,000 MAU, Growth is $599/month for up to 10,000 MAU, Scale is $1,999/month for up to 50,000 MAU. Enterprise is a custom quote. Annual billing gets 2 months at no charge.
Which tools can JustOneCX replace?
It covers what SaaS teams often buy as separate tools: product tour and user onboarding software, an in-app survey and NPS tool, a feature request board, a live chat widget and product analytics. Teams looking for a Pendo, Userpilot, Appcues or Intercom alternative can compare them in the table above.
Do I need to know how to code?
You connect your app once by pasting one line of code, by asking your developer, or by asking an AI coding assistant such as Claude Code, Codex, Cursor or Gemini CLI to do it. After that you build tours, announcements, surveys, feature boards and chat in the dashboard, without code.
Can an AI assistant set it up and run it for me?
Yes. Connect Claude Code, Codex, Cursor, Gemini CLI, Lovable or another assistant that supports MCP, sign in once, and ask in plain words. It installs JustOneCX in your app, builds tours, announcements and surveys as drafts, answers chats, manages your roadmap and reads your analytics. Nothing your users see changes until a person publishes it.
Will it slow down my site?
The snippet loads on its own, after your page, and fetches only what a visitor can see. It won't block your page from showing.
Does it work with my site builder?
It works on any site or app that lets you add a script or run your own code: React and Next.js apps, plain HTML, and most site builders. If you're not sure, ask us before you buy.
Is my users' data safe?
Each customer's data is kept apart from everyone else's. You decide who on your team can see what with roles, and every change is in the activity history.
Which plan has which tools?
Every plan includes every feature. Plans differ only by monthly active users.
What counts as a monthly active user?
Anyone your app identifies or who interacts with JustOneCX content at least once in a calendar month.
How is pricing calculated?
By monthly active users: the people who used your app at least once in a month. The calculator in the pricing section compares your plan with what separate tools usually cost.
Can I get a refund?
Yes. Every paid plan has a 14-day money-back guarantee, counted from your first payment.
Can I get my developer to set it up?
Yes. The Developers page has your public key, the snippet and the steps to send them. It never includes your secret key.
- Tours
- Announcements
- Surveys
- Feature requests
- Chat
- Analytics
Replace five tools with one
Start with your work email and set up your first tour, survey or chat. Prefer to talk it through first? Book a short call.
Want a walkthrough for your team?
Book a call